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General Info

Communication Center The Communications Center serves as the 9-1-1 Public Safety Answering Point (PSAP) for the City of Boca Raton. The Dispatch Center is civilian-operated and is Always Open, 24-hours a day, 7-days a week including all holidays and during declared states of Emergency. The Communications Center receives all 9-1-1 Emergency and non-emergency phone calls and provides radio dispatching for Police and Fire-Rescue Services Departments. In addition, the Communications Center manages the citywide radio system for all other Departments in the city.

The Communications Center is a state-of-the-art facility, using the latest technological advancements in equipment on eight dispatch consoles. All Telecommunicators are trained in every aspect of emergency communications, and work diligently to process emergency and non-emergency calls in a timely and efficient manner.

 

911 FAQs

Q. When is it appropriate to call 911?

A. 9-1-1 is a number that is reserved for EMERGENCIES: Life or death situations, medical problems, and in-progress property crimes are examples of emergencies. If you are merely annoyed by a situation (such as loud music, or barking dogs) please use our non-emergency number of (561) 368-6201. Your call will still be handled as quickly as possible, but in priority order so limited resources aren't taken away from people reporting true emergencies.

Q. Why do you ask for my address and phone number, can't you see them on your screen?
A. 9-1-1 uses special Caller ID technology called ANI/ALI (Automatic Number Identifier/Automatic Location Identifier) to display the caller's phone number and address. However, as with all technologies, it is not immune to the possibility of errors in the database. We ask, and verify, address and phone number information for your safety, and to assure we are responding to the correct location. It is also possible that the problem being reported is at a different location than where the call is being placed. If the call were disconnected prematurely, we need to know how to re-contact you for additional information. Asking this information does not delay the call in any way, and ensures you the proper response, and the best level of emergency services.
Q. Why do you ask so many questions, can't you just send help?

A. Telecommunicators are trained to gather all necessary information that the responding Police or Fire-Rescue units will need before they arrive at the scene of an emergency. This information ensures the proper unit(s) are sent, for the caller's, involved parties, and responding unit(s) safety. The questions help, they do not hinder nor do they delay the response. It is in everyone's best interests to answer all of them to the best of their ability.

On medical emergency calls, Telecommunicators utilize flip charts from the National Academy of Emergency Medical Dispatch (NAEMD) to properly classify the call, select responding units, and determine the level of response needed. Extensive medical research has proven that these questions, and the information they elicit, are vital in providing the best level of pre-arrival healthcare for the patient.

Telecommunicators are also trained to provide pre-arrival instructions, such as how to perform Cardiopulmonary Resuscitation (CPR) or the Heimlich Maneuver to save a patient's life. Following these instructions is much more helpful than hanging up the phone before the Telecommunicator terminates the call.

Q. I received an email that says I can dial *677 from my cell phone if I need help. Is this true?
A. While private wireless carriers may allow alternate dialing options in different parts of the country, 9-1-1 is the one national number that you should use to call for help. It is much easier to remember, and much more reliable. Even cellular phones that do not have an active service plan can still access the 9-1-1 system in an emergency.
Q. I live in Boca Raton. Why was my call transferred to the Palm Beach County Sheriff's Office (or other agency)?
A. The City of Boca Raton Police/Fire Communications Center's jurisdictional authority extends only as far as the incorporated city limits. If the place of occurrence of the incident was in the unincorporated area (commonly referred to as West Boca), or in some other city, you will be referred to the correct agency.
Q. What is the strangest call you've ever received?
A. Our 9-1-1 Dispatchers get asked this question very often. And while we did have some rather strange ones during the post-Anthrax attacks, the sensitive nature of our work requires that we protect the confidentiality of the information we hear.

 

Communications Employment

9-1-1 Dispatchers serve as the vital link between the Public and Police and Fire-Rescue officials. The 9-1-1 Dispatcher is the first person someone in need speaks with, and the Telecommunicator often plays a large role in how a situation ultimately turns out.

If you have a high school diploma (or GED), possess the ability to type at least 30 words per minute, can successfully pass an extensive background check, and have the desire to be part of a team that serves the community, we want to speak with you about a possible career with us.

For more information, please click on the following link to download an informational packet.

Telecommunicator Informational Packet

Communications Center Operator Communications Center Operator

Incident Dispatch team

Mobile Incident Command Unit The function of the City of Boca Raton's Police/Fire Communications Incident Dispatch Team (IDT) is to take charge of the tracking and communications activities at major Police and Fire-Rescue emergencies. IDT members are specially trained, certified Telecommunicators who respond physically to high-level incidents to assist the Incident Commander with on-scene radio communications, resource allocation, status reports, and personnel accountability. The certified IDT concept and rapid deployment integrates the dispatcher's unique skills of multi-tasking, specialized knowledge, and expertise directly into the Incident Command Post.

The Incident Dispatch Team is recognized as part of the State of Florida's IDT program and is supported by the Florida Fire Chiefs' Association and other emergency management agencies. In 2004, our Team was deployed to provide mutual aid assistance to other communications centers that were impacted by the hurricanes that made landfall in Florida.

IDT's are often used on SWAT call outs, Hostage Negotiation calls, and large-scale Fire-Rescue incidents.

All trained IDT members benefit the Boca Raton Police and Fire-Rescue Services Departments on a day-to-day basis by utilizing their advanced skills on smaller incidents that do not require a full IDT response to the scene. The certified IDT position further enhances the Telecommunicator's job classification and allows for further career advancement.

 

Public Education

911 Public Education

Telecommunicators are available to present information on 9-1-1, and Emergency Operations for:

  • Elementary Class Students
  • Girl/Boy Scout Troops
  • Safety Fairs
  • Civic organizations
  • Homeowner's Groups
  • Special Needs Populations
If you would like to arrange for a presentation by our staff, or arrange a tour of the 9-1-1 Communications Center, please contact us at: (561) 416-3327 or email us at 911 Information