Pay Your Water Bill Online New Water Restrictions

Water Billing Customer Services - (561) 393-7750


CUSTOMER SERVICE UTILITY BILLING

Welcome to the City of Boca Raton Utility Billing Customer Service Information site.   The Utility Billing Customer Service Division of the Financial Services Department is responsible for providing timely and accurate meter reading and billing to the residents of Boca Raton.   The typical bi-monthly bill includes charges for water, wastewater, refuse, and storm water services.     

Contact Information
201 W. Palmetto Park Road, Suite 152
Boca Raton, FL  33432  (corner of Palmetto Park Road and N.W. 2nd Ave)

Hours: Monday through Friday, 8:00am – 4:45pm
Telephone: (561) 393-7750
Fax: (561) 393-7855
Email: CustomerServiceWater@myboca.us

Automatic Bank Drafting

The City of Boca Raton is pleased to offer automatic bank drafting to pay your utility bill at no additional cost for the service. The Automatic Bank Draft can save you time, postage, and ensure that your bi - monthly utility payment is made in a timely manner.

This method of payment for your utility bill will allow you to have your payments transferred directly by a debit from your bank account.

The information below will help you understand more about the new service and how you can sign up:
  • With automatic bank drafting you will receive your regular utility bill. Printed on the bill will be this message “Your bank account will be drafted for Amount due" on the next line the message will read "Do not pay this bill”. Then 25 days from the billing date the payment will automatically be transferred from your bank account.

  • You can apply for this service simply by completing the AUTOMATIC BANK DRAFTING SERVICE AUTHORIZATION FORM and return it to: 201 W. Palmetto Park Rd. Boca Raton, FL 33432. After you return this completed form (with a “Voided” check) you will continue to pay your bi -monthly utility bill until your bill shows it is being applied to a bank drafting process. This will generally be the second utility billing after you sign up for the service.

  • It is important to remember that inadequate funds in your bank account to cover the payment, will be handled like a return check. Both the bank and the City of Boca Raton will assess an appropriate service charge.
If you have any questions regarding this service, please feel free to call our Customer Service Office.

Service Policies

The City of Boca Raton provides water service to 28,000 city residents and approximately 6,500 unincorporated residents of Boca Raton.  When moving into a residence in Boca Raton, water service is established in the name of the owner or occupant unless otherwise stated by the landlord of a rental property. 

Opening an Account
To open an account, customers are required to complete an application form, provide a copy of their lease or home settlement statement at least 24 hours in advance.  The application is available at the Customer Service office or online.  The form and copies of documents may be mailed to City of Boca Raton, 201 W. Palmetto Park Road, Suite 152, Boca Raton, FL 33432, fax to (561) 393-7855 or email to CustomerServiceWater@myboca.us.

Deposit Requirement
Each customer must pay a deposit according to the size of the meter and the location of the account.  The typical cost for owners is $100.00 and renter deposits are $250.00 up to $312.50.  The deposit is billed at the initial opening of the account and is due and payable within 30 days.  Deposits earn interest annually and are refundable when the account is closed.

Billing and Payment Dates
The City of Boca Raton bills customers on a bi-monthly basis for approximately sixty days of service each billing cycle.  The bill will also include sewer and garbage charges during this period.   To ensure proper credit to your account, make sure your payment is received within 30 days of the billing date shown on the bill.  If you need additional time to pay your bill, please contact Customer Service.  You may also elect to have paperless bills mailed electronically by selecting the paperless option above and following the instructions..

Paying Your Bill
You may view and pay your bill online at www.myboca.us.  The website provides your current balance and allows you to view your latest bill, your payment and billing history.  To access your account, you will need a copy of your bill with the account number.  You will have to establish a permanent pin number if you are a first time user.  When paying online, you can pay using your Master Card, Visa or American Express.  You may also sign up for Automatic Bank Drafting which automatically withdraws the amount of your bill from your checking or savings account on the exact due date of the bill.

Questions about Your Bill
A portion of your bill is based on the amount of water you consume each period.  This will appear on the bill as consumption.  The remainder of the bill calculation is based on flat fixed fees that will not vary such as the customer charge, water capacity charge and sewer charge.  If you have any questions regarding the calculation of your bill, please contact Customer Service.

Water Emergencies    
For water or sewer emergencies that not related to billing such as a sewer back up or a main water line break, please contact the Utility Services Department at (561) 338-7339 or after 5pm (561) 338-7325.

Disconnecting or Transferring Service
In the event you move, you should always disconnect your service before moving from a residence.  Customers may request service termination by phone, fax and email or by coming into the office.  If you are moving to a new location serviced by the City of Boca Raton, you will need to transfer your service and provide the same information as noted above for opening a new account.  Please note the deposit requirement may vary when transferring from one location to another.  The account deposit will be billed the difference or refunded as required.